Privacy Policy

Effective Date: 14th December 2024

Craft Of Kyoto ("we," "our," or "us") respects your privacy and is committed to protecting it through this Privacy Policy.

This document outlines how we collect, use, disclose, and safeguard your information.

Information We Collect

1. Personal Information
   

   • Name, email address, phone number, shipping address, billing address.
     
   • Payment information, such as credit card details (processed securely).
     

2. Non-Personal Information
   - Browser type, device type, operating system.
   - IP address and browsing behavior on our website.
   

   
   

Tools and Services We Use

We use third-party services to enhance functionality, improve user experience, and analyze performance. The services we use include:

• Sentry: For error tracking and monitoring the performance of our applications.
  
• Pothog: For analytics and understanding user interactions on our website.
  
• Resend: For managing email communications such as order confirmations and updates.
  
• Supabase: For managing and processing application data.
  
• DigitalOcean: For hosting and processing data related to our services.
  
• Razorpay: For accepting payments.
  
  

How We Use Your Information

• To process your orders and deliver products or services.
  
• To personalize and improve your experience on our website.
  
• To communicate with you regarding updates, promotions, and customer support.
  
• To analyze website performance and troubleshoot issues.
  
  

Sharing of Your Information

We do not sell or rent your personal information to third parties.

However, we may share your data with trusted third parties for the purposes mentioned above, including:

• Service providers for payment processing, shipping, and email communication.
  
• Analytics and error-tracking tools (e.g., Sentry, Pothog).
  
• Cloud hosting providers (e.g., DigitalOcean, Supabase).
  
  

Data Security

We implement industry-standard security measures to protect your personal data. However, no method of transmission over the internet or electronic storage is 100% secure. We recommend taking steps to protect your information when using our website.

Your Rights

You have the right to:

• Access the personal information we hold about you.
  
• Request corrections to inaccurate or incomplete data.
  
• Request the deletion of your data, subject to legal or contractual obligations.
  
  

Cookies

Our website uses cookies to enhance user experience and analyze website performance. You can manage your cookie preferences through your browser settings.

Changes to This Policy

• We may update this Privacy Policy from time to time.

• Any changes will be posted on this page with a revised effective date.

• Please review this policy periodically to stay informed.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: official@yourbusiness.com

Phone: +91 9074042656

Address: 2/188, Mundiath Road, Cheranelloor P.O, Kochi-682034, Kerala